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Refund Policy

Effective Date: April 1, 2026

Overview

Casa Cabo Verde LA28 strives to provide high-quality events and experiences. This Refund Policy outlines the terms under which refunds may be issued for event tickets, registrations, or related purchases.

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Casa Cabo Verde LA28 reserves the right to make final determinations on all refund requests.

1. General Policy

  • All ticket sales are final unless otherwise stated

  • Refund eligibility may vary depending on the specific event

  • Any exceptions will be clearly noted on the event registration page
     

2. Event Cancellations

If Casa Cabo Verde LA28 cancels an event:

  • You will be eligible for a full refund

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on the payment provider
     

3. Event Rescheduling

If an event is rescheduled:

  • Your ticket will remain valid for the new date

  • If you are unable to attend, you may request a refund within a specified timeframe (e.g., 7–14 days after notification)
     

4. Attendee Cancellations

If you can no longer attend:

  • Tickets are generally non-refundable

  • Some events may allow:

    • Ticket transfers to another attendee

    • Credits for future events (at our discretion)

Please refer to the specific event details for applicable options.
 

5. No-Shows

  • Failure to attend an event does not qualify for a refund
     

6. Third-Party Platforms

If tickets are purchased through a third-party platform:

  • Refunds may also be subject to that platform’s policies

  • Casa Cabo Verde LA28 is not responsible for processing delays caused by third-party providers
     

7. Special Circumstances

Refund requests due to exceptional circumstances (e.g., medical emergencies) may be considered on a case-by-case basis. Supporting documentation may be required.
 

8. Processing Time

Approved refunds are typically processed within:

  • 5–10 business days, depending on your payment provider
     

9. Contact for Refund Requests

To request a refund or inquire about eligibility, please contact:

📧 casacaboverdela2028@gmail.com
Include:

  • Your name

  • Event name

  • Proof of purchase

  • Reason for request

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